I ordered a scoby and both because they're in the bottom right and I'm in the top left and Fed-Ex is as reliable as politicians are honest it took a while to arrive. Can't blame the fine folks at Fermentaholics for that but one should plan accordingly. I read their how to section and one other online source and proceeded to make kombucha. I just finished he second fermentation on my second batch and it's been pretty damned easy. I also have started 6 new scoby to make larger batches and that appears to be going to plan. All in all a great experience. They do frequently ask you to review them but since they don't suck, actually in my experience are a solidly legit company to order from, that's just good business.