I am very displeased with service at this time. My order was shipped out on Feb 10th, 2016. As of today I still have not received it. I called and spoke with Lisette a extension 125 on Monday the 22nd to check status. This is after receiving this survey email and emailing the link provided in the event I had not received my order. I never got any response. Upon speaking with Lisette she advised it was an error on Fetpaks side that they shipped my order to my billing address rather than my shipping address but assured me I would receive the package the next day on the 23rd. I thanked her for checking and getting this corrected. Then, I did not receive my order on the 23rd and as of today I still have not received it so I called back. When she was not available I spoke with a gentleman named Anthony. I told him what Lisette had advised me Monday, he told me that was impossible. The system showed I did not reorder my order and that I should speak with Lisette. He was rather brash and unempathatic , but said Lisette will call me back sometime today. While writing this review Anthony called me back and advised me that my order is being shipped out and that I should receive it by Monday of next week, he was nice enough to to provide me a tracking number this time. So, I still do not have my order, I don't appreciate being misinformed Monday when speaking with Lisette, and I do no not appreciate the attitude today from Anthony on my initial call. I run my own business now after running call centers for several years, I understand mistakes occur, but giving a customer attitude when calling in about an error is not acceptable especially when I was pleasant to him. It shouldn't be this difficult to get a simple order, an order that is holding up my business currently.