I have ordered quiet a few orders and items from "Field & trek" every order i have placed has been sent out within 24 hrs and I like how you get regular feed back to what process your order is at. The company has a none quibble returns policy ,I ordered the wrong size they exchanged ,No Probs. The only criticism I do have is the delivery time and cost. if you order standard delivery its £4.99 3-5 days if you have the next day its £6.99 . Other than that a excellent Company to deal, a wide variety of items and stock to be out in the Fiend and Trek and that's why I keep going back .