The goods ordered were absolutely fine. However......I paid for next day delivery which did not happen. I received a message from the delivery company (Yodel) to say that my parcel was on the delivery vehicle for delivery on the correct day. Having waited until 9pm the delivery did not materialise. I checked the Yodel website and there was no status update after the initial message....no card had been left...no parcel delivered. The following morning (2 days after the order was placed) I received another message to say the parcel wasagain on the delivery vehicle. This time the delivery was made. The parcel contained a birthday present - which was why I paid the extra for next day delivery - which was obviously not received on time. I have contacted Field & Trek but they have failed to answer and have not refunded the extra I paid for 'next day' delivery. I have been a regular customer of F&T for many years but am very very disappointed with the service and lack of contact. Pull your finger out F&T - you claim that customer service (and by implication customer loyalty) is important - you need to demonstrate this if you are serious about it! If you need goods in a hurry DONT rely on the so-called 'next day' delivery option - its a rip-off!!