Online order process was very straightforward and delivery to my chosen click and collect store was quick (2 days). However, the click and collect process in Sports Direct, Reading, was just painful. I won't be doing that again! I passed the girl who served me my collection confirmation email. She then asked for my name, I said it's on the email. She then asked for my order number to which I said it's on the email. She then picked up her walkie talkie and simply said "click and collect order" she didn't give my name or order number. So if i was able to give a true star rating it would be 5 stars for the order and delivery aspect and minus 5 stars for the in-store experience