Very poor. Second time using F&T / Sports Direct, and it will be the last. First occasion, paid for next day delivery and the parcel turned up 3 days later. A partial postage refund was received after a few emails and complaints. Second time - to which this review relates - ordered walking shoes and received a pair of odd shoes. Not different sizes, completely different shoes. Eventually got a Freepost address to send them back to, but by default the buyer pays postage to return an item - even when it's F&T / SD's fault. Buy cheap, buy twice as they say. Pay a little more and get a better service elsewhere. It'll save time and money in the long run in waiting in, parcel tape, and trips to the post office.