I tried my local Sports Direct store for walking boots. There was nothing suitable. They suggested I try Field and Trek in Betws y Coed so I drove down there....a good trip from where I live. Again there was no boots that were right so I ordered a pair of Berghaus Lady Explorer Goretex boots on line for click & collect at my local Sports Direct. Basically unlike other retailers whose Click & Collect I have used, I was charged £4.99 delivery. In return I received a £5 Sports Direct voucher. I would have much preferred free Click & Collect like other retailers offer. I couldn't try them on in store without 'collecting' them & checking them out , I was then told I can't return them to store but have to send them back myself if they aren't right. Despite the boots being the same make, model and size as my old Berghaus boots they are too small....perhaps the last has changed since I bought my last pair... If they had had any stock of Berghaus boots in either of the two shops I would have known that... Now I have to post them back at my own expense... So basically its cost me £5 for a voucher I don't want and it will be another £5 to return them. Needless to say I will not be shopping with Field and Trek or Sports Direct on line again... A very disappointing experience...