Most internet clothing stores I have used offer free returns if you are not happy with an item. Field & Trek do not. When I purchased a pair of Karrimor Antibes Sandals from Field & Trek, they seem a little small for a 5 as my toes were almost hanging over the edge. I later noticed on quite a few reviews (mostly on Amazon) that this has been a common problem with this style. Many buyers suggested buying one size up. I had not realised this when I purchased them. As so many people have complained about the sizing, I saw this as a design flaw by Karrimor and not the fault of the customer. I emailed Field & Trek with this observation. I noticed that their returns label was not prepaid and asked if it was possible to return them and have a replacement pair one size up and not have to pay for any of the postage. I received the reply from Christopher: "Please be advised all of our shoes are sold in UK sizes I can advise that the customer must pay to return the item, if you were to choose an exchange then you would not have to pay for the exchange to be sent." What a shame their customer service couldn't have been a little more flexible. So purely down to their returns policy, I won't use Field & Track again. Very quick delivery though.