Ordered a tent for a family trip away for the bank holiday weekend. Booked a camp site and waited in all day for the tent which we'd paid for next day delivery on. Received emails saying all was on track for its arrival only for it never to turn up. We were left with two very disappointed little girls who were looking forward to a trip to the coast in the new tent . Field and trek blamed the courier. The courier confirmed they had never received the item. No one let us know the tent wasn't coming. To add to the insult, having cancelled the order, field and trek refuse to issue a refund until they get the tent back from their courier despite us never having received it. I won't be using the company again and certainly wouldn't recommend them.