My Gortex Salomon boots leaked after only 3 days' wear, walking the dogs. My socks were cold & wet through. I tried to contact you but was unable to do so. I sent them back using the returns label because I was unable to ask your advice. The postage both ways cost me over £20. I am extremely disappointed with your lack of customer service or care. I had ordered them just before going on our dog walking holiday, last week. When I got home, my boots had been returned me, still soaking wet and now beginning to grow mould from being in a plastic parcel for over a week! I was informed by Sports Direct that 'Having inspected your returned item we are unable to find any manufacturing fault, the reported issue is not covered under warranty..' I don't understand then, what 'Guaranteed waterproof' means?! I am not wealthy, this has cost me over £100 and I still don't have any boots fit for purpose.