I have purchased from field and trek in the past and always received good service. However, this time I purchased some running shoes, much needed to replace old trainers. I made the purchase on a Wednesday and selected and paid for next day delivery, it is now the following Monday night and I have still not received my order!! To make matters worse I contacted customer services for help, and got in reply a generic email with as little info in it as possible, which was no help at all. The fact that they can't even be bothered to help out their customers when they do not provide the service that has been paid for is appalling. I hope anyone ordering from them does not bother with paying the small extra fee for quick delivery if they need something fast, as my experience tells me there's no point.