Unresolved returns experience. Damaged bicycle received, good bicycle in replacement promised so damaged bicycle returned, refund received..... no new bicycle. If I want a new bicycle I have to pay P&P again. Customer Services telephone number virtually impossible to get through on 03442459230 as 'we are constantly receiving a higher than normal call volume, please try later, goodbye'. Happy with my refund, gutted I don't have a bike, disappointed that you're otherwise uncontactable, yes email is great, but not for resolving issues like this and shocked that if I want a replacement I have to repurchase, pay P&P and RUN THE RISK of receiving the same faulty goods that I had to return to you in 're-saleable condition'!! Arrrrgh!