My wife and I are planning to a trekking trip to Everest Base Camp. Therefore we have been purchasing a lot of goods from F&T. In our Order ref: RE: FT40000032965591, among other items we had purchased 4 no. poles. One of the pole has a missing part, the rubber cap. I have written so many times using the service provided on your website however, there has been no response whatsoever. I have also called your line 0844 80 1003, and the auto reply said there were too many calls therefore I should call later and without giving me the option to wait it has cut me off! It looks like F&T is only happy to sell the products but take no responsibility at all afterwards. A terrible attitude, complete disrespect for customers and above all so time consuming and frustrating. This is not trading sorry!