Having previously used Field & Trek successfully and without any problems, I was extremely unhappy with the service on my recent transaction. The item I ordered (a sports bag) was not suitable (it happens)...it was far too big for what I needed. There were no alternative items suitable so I arranged for a refund and to return the item....this is where the problems started...First of all, I only received a partial refund....why ?? no explanation !!! and second...it cost me £13 to return the item via your recommended postal service...thats nearly a third of the cost of the item in question....outrageous. I sent a message to you via your contacts page asking that I be refunded this ridiculous amount but have no response. I've since purchased a bag from another supplier but I'm afraid to say that I will not be using Field & Trek again as I now find find myself several pounds out of pocket !!