Ordered 2 x Mountain bikes for my twin boys. Courier said they were delivered 'securely to my garage' which is impossible because it's in the back garden which has locked gates at the front. There was no sign of the bikes, so have now contacted them 4 times with not even a response from Field and Trek. Disgusted with their customer service!! I'm £200 out of pocket and I cannot find any way of contacting them other than by email - which they ignore. Please DO NOT USE this company if there's a chance you won't be in to receive the delivery, as they clearly don't give a damn once they've taken your money. Avoid at all costs.