Reference to the collection process @ Sports Direct. Bought 3 pairs same trainers with intention to return 1 or 2 . Led to believe I could hand back at desk and then once processed and back to depot I would get refund via original payment (this info was from Keswick F&T shop) Made extremely difficult in store (Darlington) offered SD credit note (no thanks!) or they would return to depot but unable to issue any receipt for proof of return while awaiting PayPal refund (no thanks) so having to send back myself which was exactly what I was trying to avoid by opting for click and collect. Will not use this service again and back to my original stance of never setting foot in a SD store.