What went right? Vouchers that didn't work and took 3 months to get sorted out, after much pushing from me and stonewalling from Field & Trek. Finally found some kit that I wanted to get and ordered it. The kit was great, mainly because Field & Trek don't make it, they just sell it, so there is no input around kit quality, (unless it is Karrimor I suppose.) First: Go to store to collect the kit, queue for 20minutes only to get told "Oh no, you have to go upstairs to collect orders". So off upstairs to hang around for another 15minutes, then finally get the kit, after more hanging about with staff who must struggle to do up their shoelaces before they go to work. Second: The jacket was fine, one jacket ordered, one jacket delivered. Unfortunately the Glo-sticks went wrong. Two boxes became two singles, at roughly 20x the cost of a normal single - sounds like a deal to me! I informed them immediately expecting, naively, that it would be sorted out without any bother. No such luck. E-mails ignored, again (there is a bit of a theme going on here.) I finally had to return to the store, totally wiping out any 'deal' due to the distance involved, and try to explain to the staff what had happened. Eventually the message got through, it appears that it was my fault, I need to understand that the order print-out in the warehouse is a little vague, and therefore the glo-stick order that reads 2-boxes, is easily misinterpreted as 2 glo-sticks at the bargain price of £9.99 each. Amazing as the whole box was meant to be £2.99 for 24. All in all a stunningly inept performance from Field & Trek and Sports Direct. Will I buy from them again? Probably not, there is a Trespass store directly opposite, and they are helpful rather than obstructive, and I don't really like slamming my fingers in the door more than once. I know it hurts and don't really want to go there again! Marks out of ten?! Er, well, at a push I might give one, mainly due to the fact that the parcel was packed in a plastic bag, and also had a packing note inside. Bostin!!