My parcel was due to arrive on Tuesday. It didn't arrive. I used Hermes tracking and saw that a delivery attempt was made at lunchtime, when I was in. I heard nobody and no card was left. The same thing happened yesterday. Hermes tracking said a delivery attempt had been made around 4.30, when I was in. Again, no card was left. Hermes suggest I get in touch with you and not with them to investigate further. I find this hard to understand as their online tracking service says the parcel is with them. I looked at the email I got from you and it's a 'do not reply' email address. Completely rubbish service all round.