Ordered and paid for a padded jacket for my wife cost £39.99 inc' pp. Jacket arrived about 3-4 days later. Wife's usual size is size 14, which we ordered but on trying on the jacket she found it to be like it was a size smaller. We looked on the website to see if there was a size 16 in same Jacket color etc, there wasn't, so we packed it up to return it for refund. The problem was it cost us £6 postage to return it. This is disgraceful because it's not our fault the Jacket was a size too small. Also we phoned customer services who use premium rate call charges as well. I doubt I'd want to shop at Field & Trek/Sports Direct ever again, we should be reimbursed postage both ways + the cost of the Jacket. The customer service at this company is just awful.... Why can't they be like Amazon and EBay etc who put the customer first always? So.......... dissapointed.