order never confirmed or money taken out of account for 4 days, on the 3rd day after hearing nothing we ordered the same items again. After repeating the same order, the first order arrived the next day (4th day)went onto the website to cancel the order straight away and we heard nothing, I asked for a returns label as the order was heavy and we had cancelled the 2nd order within hours of ordering it. Unfortunately we heard nothing from the company, it is extremely poor that you cannot speak to anybody and that emails and requests are ignored. I will not be using this website again as a lot of the reviews are negative and the service I received was below par. I still await a returns label which I am almost sure will not arrive to pay the postage!!!