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Andrew
I ordered from you a new pair of Keen Newport sandals. I had researched well prior to purchase from you. It was price alone which secured you my custom. On receipt however I note that you are responsible for placing one of your pricing stickers in the heel of the right hand sandal. I have attempted to remove this with grear difficulty and even now, the remnants of the sticker's glue and other material have permanently defaced the product. I have photographed the same as proof of the problem. I note your return's costs have to be met by the buyer even it seems in events like this hence me 'making do' with a product that is marred by a foolhardy procedure of placing stickers which then are left to the buyer to attempt to remove because in all probability, one so placed cannot be satisfactorily removed by you prior to dispatch. The price listed on the sticker wasn't even the price I paid which makes the nonsense of any of this even more displeasing for me. I am at a loss as to how to now remedy the mistake made by others. Please contact me regarding this. As such, my rating can be no other than poor as I am dissatisfied with what has occurred.
11 years ago
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Field and Trek has a 4.2 average rating from 4,777 reviews