i placed an order for two campri ski set jn71 black 7-8 (SB) my order came but a jacket is missing from the order i sent an email on your contact us site but nobody has replied i also dont like the fact you cant phone up and talk to a member of staff which i think i would be able to rectify your mistake straight away it seems your pickers dont read the information correctly i understand mistakes are made but the least you can do is be contactable if i was replied to via email with an apology and conformation of the missing jacket posted i wouldnt of given you a poor rating