Although I had prompt delivery and I was kept informed of the progress of my order I have marked this down due to the fact ths security tag was left on an item of clothing. As I was going away 2 days later I did not have the time to send it back and had to use fuel and precious time on a 30 mile round trip to my nearest sports soccer store (who are part of field and trek) along with my invoice and ask them to remove it. If I had the time or inclination to go store shopping I would not have ordered online. Whereas I can appreciate that this was an oversight exactly the same thing happened on my previous order. Not acceptable- perhaps look at your picking and dispatch procedures is required . As this has happened both times I have used the site I feel this is not normal and have to rate poor.