After next day delivery was asked for I waited for a dispatched status but none after 2 days, still said processing. No phone number to phone and ask and only an internet portal to send an e-mail to. With ridiculously a 1-5 day time limit for a response!!! I still have not had a response 6 days later! I had to scour the internet to find a phone number to call and finally found someone talking about a link with Amazon Field and Trek at a glance. After talking to someone was all sorted and goods arrived a day late! Admittedly I was refunded but all in all a pathetic portal and bad customer facing from Field and Trek, will seriously think if I will ever use them again