The logistics department of Field and Trek appears to lack the capability of processing orders correctly. In my concrete case, I received an item in another size than ordered. After having made Field and Trek aware of this error and returning the product, the company again sent me an item in another size than specified. At least, the customer service of Field and Trek appears to be halfway decent, albeit not very competent: after several misunderstandings and having exchanged a lot of correspeondence, I received a full refund for all returned items, including the postage fees.