Field And Trek are reasonably efficient and many of their items are good value. They only have a handful of shops around the UK, so for most of us our only option is to buy online (if you don't want to drive a hundred miles or more). They charge £4.99 for delivery for small orders, but their online prices are less than in their shops, so with the delivery charge it comes to about the same. I bought a backpack and they dispatched it 24 hours later. It arrived by Yodel courier in another two days, so total of three working days. Even though I only paid a total of less than £15, the courier wanted a signature. So don't buy if you're not normally at home to receive the delivery, as you won't get it if you're not there to sign.