Despite being told that I would be informed when the order was on its way, the first I knew was an email from Yodel around 8a.m. on the morning of the intended delivery to say it would be delivered that day. As I had already made plans to go out shortly thereafter, I got home to find a note telling me that the delivery was unsuccessful. Meanwhile, shortly after the above email an email arrived from Field & Trek telling me the order had been despatched from Field & Trek! Why wasn't that email sent on the day of despatch and not a couple of days later, the very day it was to be delivered? The delivery was made successfully the following day. It is pointless emailing out of the blue only a few hours before the intended delivery time because, like me, there can be no guarantee that someone will be there to receive it. You need to greatly improve your communications with customers, informing them at least a day or two in advance of the intended delivery date.