We ordered a tent on 20 JAN, and the money was deducted from our account on 21-01. There was a 5 day delivery. To date(30/01/2015), we still have not received the tent. After e-mailing several times, as there is no phone Nu, they explained 1 week ago the tent was with the courier....7 days later it has still not arrived. When asking to combine postage....this also seems impossible... We asked for a phone Nu to discuss, as I am keen to get a refund, and buy a tent elsewhere....no response yet.... The Jan sale is nearly over and there are other companies still selling the same Overrule very poor customer service. I would appreciate if they can contact me to discuss as requested.