Ordering was quick and simple but when I picked pick up instore I was still being charged £3.99 so got items delivered to my door for same cost , items came within 3days as stated but had to return one item due to being to big for me and found this quite an ordeal first there was no invoice etc in parcel to tell me how to return the item had to go back on to website and find out you have to download returns label of site then fill it in then you have to pay to have the package returned which I found to be quite expensive so found this part of the service pretty poor . Have asked for item to be exchanged so will wait and see if being charge for it to be delivered .