"Poor" rating is due to F&T's returns policy not the product performance. But for F&T's efficient replacement of the faulty item, would have been "Very Poor". Purchase was for two Nevica ski holdalls. On receipt, a wheel unit on one of the holdalls was twisted (assembled out of position) & wouldn't track correctly. These things shouldn't but do happen - original manufacturing fault so apply the returns procedure. However, F&T's terms & conditions require the customer to pay the return postage - in this case £12.98 @ RM's heavy parcel rate (3.5kg), for an item costing £25.99. Wouldn't complain if it was a small, light item. Find it unacceptable that customer should bear the cost of the manufacturer's quality control failure. Suggest that F&T should apply the practice of other reputable retailers in these circumstances by e-mailing the customer a postage pre-paid returns label.