The parcel I received had an item missing and contained an item I had not ordered. The items sent were poorly packaged in old ripped polythene bags. The Field and Trek website is useless. The site will tell you that the items you want are in stock, After making an order and completing the payments process, Field and Trek cancel items from your order and then do not give you the option of cancelling the order and reclaiming your payments. When I sent an email complaing about the missing item, I was sent an email asking me to complete some forms and take pictures of the packaging I had received and send it to Field and Trek within two days. The pdf and the doc files could not be opened and did not work to made it impossible to complete them. The whole process is overly complicated and I suspect it is designed to discourage customers from pursuing complaints or claiming for missing items. I would certainly not recommend that anyone orders anything from this very poor quality online retailer. Stay away from them they will cost you more money than they will save you.