I placed an order (FT40000014765444) and wanted to use the click and collect service so that I could qualify for your "£5 voucher to spend in store" offer. However, your website would only direct me to Collect+ locations. None of your shops would show up - even if I put in the postcode of an actual shop. I qualified for free delivery anyway so opted to get it delivered to my home address but would've preferred to collect it from one of your shops as I am at work all day in the city centre. I emailed customer service to ask for a voucher but they said: "this is only available for click and collect delivery" Unbelievable! Talk about over promise and under deliver. These kind of incidents just create a negative association.