To be honest a few years ago I was very happy with the service & products from fieldandtrek.com, but the last three times i've got anything has been poor performance. First I got a vango helium 200, had to send it back cause not only did it have black stains on the fly sheet but it was a different model than advertised with a lower HH level, sent it back. Second time was a pair of boots, they came with a load of soft spots on the sole unit, needed them so had to keep them needless to say the sole lastef no time at all & sqeaked from day one due to the soft spots mentioned. Last I ordered another tent,came in great condition but was the wrong model, now I have to borrow a tent while waiting to get the mix up sorted. So am sorry to say that given a few years ago all I had to say was praise about service, price & product & directed anyone I knew who was looking for a great deal. Now I can't feel that am doing anybody a favour who asks for a reference on a outdoor sales site by directing them to fieldandtrek.com.