Misleading returns policy. I bought an item and returned it straight away (I just didn't like it) using the free returns label. The Figleaves refund deducted the cost of the original postage, which is illegal for returns within 14 days. My call to request the postage was refunded resulted in an argument about the law. Since I had researched this I was able to eventually convince the person that I knew that they had to refund this money, which they have now promised to do. So: don't expect "free returns" unless you are able and willing to research the law and then argue the case with Figleaves. And: the above review was "not allowed" on the figleaves website. So they also select which reviews to show on their own website.