The service I received from Finance Advice Centre Ltd, in the form of my account advisor Dave Moore, was second to none.
From the point of my first contact with this company, I received an outstanding service.
After dealing with a local broker for over four weeks with no progress I completed a simple online form with Finance Advice Centre and received a call from Dave Moore, and, despite some issues such as age, no credit payment history for providers to judge me on and a mix up with my wifes name on the electoral register; 24 hours later Dave had secured a lender for a mortgage.
Throughout the very quick and easy application process, Dave Moore was very professional, yet friendly and approachable. I liked the fact that he worked very quickly, was very thorough and to the point, and.. kept me informed every step of the way with several e-mails and phone calls. I think he was very understanding of our situation where our previous Broker had dragged his feet.
Dave understood things had to be moved on quickly for us because there was a danger of us losing the property due to the time factor and worked to this end, securing a mortgage so quickly, it took us a while to take it all in. Especially taking into account our experience with our previous try for lending.
I would 100% recommend this company, it was an amazing customer experience.
Anthony Davies Caerphilly. South Wales
8 years ago
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