Zara Akhtar
Highly recommend the Finance Advice Centre. From the very start Michael, who I initially spoke with was the extremely helpful and professional. I was struggling to find a lender due to my personal circumstances. Michael was very open and honest with me and actually managed to find a lender who would consider my circumstances. This is something other brokers were unable to do! I was then assigned to a case manager, Kayleigh. Kayleigh was passed on all the information and I didn’t need to go through everything all over again. Kayleigh has been GREAT. She has been so helpful and answered all my questions, even the ones that should realistically been directed to my solicitor. She really does know her stuff!!! They aren’t the type of people who just want your money and then want nothing to do with you. I have used other brokers in the past, not mentioning any names but their response levels have been horrendous. Despite covid19 and the fact everyone is working from home Kayleigh has an excellent response time. I have never ever had to send a second email, or send an email asking for an update as she is in contact and maintains communication the whole way through.. she is very very quick! And it’s just what you need because you have 101 other things to worry about without having to wait days on end for a reply. I will definitely be coming back to the Finance Advice Centre when I am due a remortgage, worth every single penny. I will also be recommending them to all my family and friends.. hope I get assigned to Kayleigh again! Thank you once again.
1 month ago

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Alice, Customer Support

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