Your after sales service agent (Olli) did well to respond to my case. After weeks of waiting, instead of enjoying my product, I had to reject the product as the item (wooden stool) had a rotten leg. This is very disappointing; had me asking whether FDS had any quality control in place. To make matters worst, I had to spend time to re-package the item for a return in order for my to get my refund. I end up with nothing; worst off than I first started. SO how does FDS retain your customers? I seldom return my purchases but when I did, the customer service will offer me a discount voucher to encourage me to shop with FDS and not lose me as their customer. Maybe this is something FDS can consider.