Muppet
If i could give zero stars i would as 1 star is too much for these thieving scum bags. AVOID THESE CROOKS AT ALL COSTS. This is honestly the worst organisation that i have ever dealt with in my entire life. They will rip you off and bleed you dry and try to get as much money out of you as possible. They first gave me a car with scratches all over it. On return, they tried to argue with me telling me that i had caused them. Luckily and thank god i had taken sevaral pictures and videos and so they had to back down and forget that idea. They finished checking over the car and i was told every thing was fine. Then the following day when i got home back to the UK they had taken £250 off my credit card. I immediately contacted them and was told it was to clean the car. I honestly nearly fainted. How can you justify taking £250 for a car clean? I disputed this but because of the language barrier (which they clearly use to their advantage) i wasn't getting anywhere. I contacted my bank and now 1 month later i am still having an ongoing dispute with them over the payment and i still.have not got my money back. I hired the car at Malaga airport for 3 weeks. I have 3 children..obviously the car would have needed a wash and a hoover inside but what....at the cost of £250??? That is just insane! Surely every car needs to be cleaned after its been hired and used? Another thing they did was charge me €175 euros for a full tank of petrol when i collected the car. A full tank costs about €35 euros! I was told if i brought the car back with fuel, i would be reimbursed for the petrol I brought back. I returned the car with half a tank of petrol. However, they only reimbursed me €14????? Please do the maths because i just cannot work that one out. Im still waiting for Jeremy Beadle to jump out infront of me. I could go on forever about how bad these crooks are. Just please please please do not book with them and go with a different company. If you want further clarification on what i am saying just read the reviews. If only i did that before booking with these scumbags!
1 year ago
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Firefly Car Rental has a 1.0 average rating from 32 reviews

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