While I had to return my purchase for a full refund, I have to say working with FireRetardantShirts.com was great. I made a purchase, received my order in a very timely manner, tried on the product, it didn't fit, and didn't really match the description, contacted the site about a return and refund. I didn't encounter any resistance, was helped and consulted with for every question or concern, and received my refund almost immediately after they received my return. I will work with/use FireRetardantShirts.com again in the future because they have excellent customer service.