I had asked for feedback on two occasions and I did not get any feedback. My message was under review and a pertinent question was omitted from my message to the tutor. I did NOT try to provide my personal details and I did not ask for any. I merely asked if the tutoring can be done over skype sessions only? So the unmanned office picked up on a word and did not bother to reply to my messages. But after the query to review the original message to your "admin" office the message was sent to the tutor and he was just as confused over what would constitute a stringent censorship. As I also work for an online company I detest when our clients feel that they are talking to a brick wall. Seriously, you want me to rate this service. I am only receiving generic messages. Totally unmanned and the most frustrating position to be in from a prospective clients point of view. And then I get this generic reply to ask me to rate my experience? And I fell more frustrated than ever. A personal response would have solved all this utter frustration.