Pathetic does not describe the service. I interacted with a tutor, Caitlin Black, should be visible on your site, once we discussed my child's needs she agreed to tutoring him. I went ahead and paid the "fee" to get her details. We then started communicating via whatsapp, we setup a meeting for Tuesday this week, 15:00. On Tuesday at approximately 15:15 I messaged Caitlin to inquire about her whereabouts, I was told that she forgot about the appointment and requested we move it to Thursday (yesterday) 15:00. I agreed even though it meant I would again have to make special arrangements to make it happen. Yesterday (Thursday) at 15:05 I again sent a message inquiring whether she needed directions, her response "I am on my way", less than 5 minutes later she asked me how far it was from her suburb to mine? Confused about such a question I responded with an approximate distance of 20km. She then responded saying that she would only get to my place at 15:30, by 15:40 I received a voice message saying that the traffic is hectic and that she would no longer be coming! At this point besides being upset and disappointed I kept calm and asked whether she is still interested in rendering the service as the matter is of utmost importance to us. She failed to respond at 19:07 I again sent her a message reiterating the importance of the service to us to which she responded that she will no longer be in a position to render the service due to the distance and offered Skype as an alternative. If this is the level of the tutors provided by First Tutors well then you are just conning people out of their hard earned money for contact numbers that do not deliver. I for one would like a refund and cannot see myself working with a company such as this, I have lost three weeks in which I could have sourced an alternative tutor for my son. The messages as referred to above are available on my phone for viewing. I will be sharing my experience on social media.