Karl S
My opinion on first tutors is a mixed one. I was using the sub section of music. The search facilities on this section differ to Academic. Its brown decor made it feel out of date, the search function wasn't ideal and felt equally last updated around 2005... It wasn't clear how the website worked, at no point was it explained that there would be a finders fee (not that I saw, even if its not hidden it wasn't explained clear enough) until I was messaging a teacher and I put my mobile number and it said "your comment goes against our rules and will have to be reviewed" or along those lines which left me feeling that I had broken a rule I didn't know existed. Looking back at the website the first mention of the 7.99 fee is below 2 of the lengthiest paragraphs and below the search funtion. When I arrive at this website I am looking for a tutor. Respectfully I am not interested in "who you are or About Us". I am looking for a tutor. Hence the reason I went straight to the search function. It leads me to feel that the creators of First Tutors fear people leaving the website after seeing the finders fee which is why they leave it so far down the page. It feels slightly like they do not believe in the value they are offering customers, otherwise they would be more transparent. I was HAPPY to pay the finders fee as the best part of the whole experience was how good my new guitar teacher is. HOWEVER, I think there needs to be more transparency, there should be a welcome page that explains how it works. E.g. Step 1 - Choose a subject Step 2 - Choose a tutor Step 3 - Pay finders fee to release details Step 4 - Book your first session I truly believe that because of the confusing nature of your website and finding fee scenario you will be losing business not just for you but for your tutors as well. The end result is good, if you fight you way through the poorly designed and functioning website. If it had an update worthy of 2020 and a little more transparency I believe it would be fantastic. All of this coming from a millennial, the next generation of people looking through your website. Sent with all best wishes.
1 year ago
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First Tutors has a 4.59 average rating from 7,972 reviews

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