Now known as SHELL ENERGY this company failed to connect a 90 year old's telephone and left her without a phone line (she lives alone) in the middle of this pandemic. Call centre staff polite but harassed - they are not provided with sufficient information to help customers and the phone installation department does not take or make calls. The recorded message facility to leave feedback was unable to record because it was full! I'm not surprised. To sum up: Shell Energy Retail Ltd can't connect phone lines Shell Energy Retail Ltd won't connect phone lines Shell Energy Retail Ltd can't make phone calls Shell Energy Retail Ltd can't receive messages on an answerphone AVOID this company at all costs.