I too have experience Hell from Shell! Regrettably I signed up for Energy and Broadband. The sales team were amazing and signed me up without a hitch! However, once signed up things started to unravel. Sadly only an electric smart meter could be installed as the gas meter was too far away! So because only one meter was installed I don’t get any data of usage online!! I’ve just been told by Shell that my gas meter will need to be moved next the electric meter – how absurd! They have informed me that my monthly direct debit has to be increase by an additional £26, although I am in credit and currently covering my bills!! This company are full of ridiculous excuses and are completely incompetent. Shell Energy is a total disappointment! Can’t wait for my contract to end!! With regard to Broadband this has to be the poorest internet service I have ever experienced which actually dropped out whilst my son was in the middle of his university exams!! Speeds are just above the minimum quoted, the wifi signal is very weak (the router is positioned in the middle of the house!!) and to be honest Shell just don't care!! Do not use this company!!! You have been warned.