Shell energy complaint. My issue has been on going from December 2022. It has now been over a week and no one has contacted me regarding my complaint and I have expressed many times for a manager to contact me. This is not the first complaint I have logged a complaint with Shell since they started providing energy to us. I am extremely disappointed and unsatisfied with the services so far and no one seems to take ownership and fully resolve the issue. Time and time again I get told you are sorry and will sort this and promise me a better outcome. I would now like to log this with ombudsman, however Shell have not compiled to the complaint procedure. I have tried to call and everytime I call I get told that someone was working on my case and you will get the person to call me back, this has not happened. You speak with some people who are incompetent and does not speak good English with poor quality telephone service. If it wasn't for the way the energy prices are I would of switched buy now, however I am strongly looking into this.