Absolutely terrible customer service. On the phone 2and half hours .. over 2 on hold or shunted around queuing systems Eventually a clerk told me I was rude & was going to cut me off. Couldn’t help me & said I’d get a call back. 6 days on, no call back. Wrote an email to complain that evening & still no reply. Charging me for broadband I cancelled a while back. They just don’t give a toss & will quite easily cut you off for no good reason.
2 years ago
First Utility has a
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