I have never dealt with such an incompetent company. It’s no wonder they receive nearly 48,000 complaints a year. I have sent numerous emails to First Utility informing them of my account and contact details yet they still they send out bills to Mr owner occupier. I have also emailed photographic evidence of the correct meter readings to them but they choose to ignore these and send me out estimated bills way over the correct readings even though I have on numerous occasions informed them the property is unfurnished and unoccupied. I would strongly advise potential customers to stay well clear of this cowboy outfit!