As long as nothing goes wrong, this company is probably on a par with many other companies. However ....... If something goes wrong, they are completely useless. I had no broadband for 4 weeks. Was advised to buy a bolt on from my mobile phone co. They would consider paying for this. Of course this has not been paid to me (£60). Many hours on the phone and online live chat. No free phone line to contact them. Secondly I gave had no landline phone line for nearly 3weeks. Every time I called them I was told there is no fault - as they did for broadband. I am still out of pocket, and have no phone line. Just written an email to Shell/First Utility to advise that I will be transferring back to BT asap. Do it consider changing to Shell/First Utility.