APPALLING CUSTOMER SERVICE. Dear Mr Sir I have been forced to contact you, as the service provided by Shell, is appalling. I was a customer, of First Utility for over 8 years .They fitted my Smart meter.& readings were automatically sent by the meter. Then this year Shell took over, I remained with Shell ,as I expected the great service to continue. HOW WRONG I have been. About a month ago, Shell contacted me to arrange for an Engineer to fit a new battery in the meter. It took the engineer about 2 hrs to fit !!!!!! I subsequently, went on to the live chat line to check all satisfactory. They asked me for the meter nos which I did. They then asked me to give readings. I said I was unable to as I had never read the meter ever. First Utility had installed & readings were automatic from day 1. I asked that a member of Management,to contact me ASAP to arrange for an engineer to call & give assistance ,as I have “Vision Impairment” NO REPLY RECEIVED OR CONTACT BY PHONE TODATE. Today, I received my monthly a/c Over the Summer it is usually below £90 for DUAL FUEL THE LATEST BILL WAS FOR £336.88 I AM NOT PAYING THAT I look forward to a swift response to resolve the matter. Kind Regards Yours sincerely ROB MILES