Awful company, thank god i wasn't a signed up member! Moved into a property supplied by Shell Energy, switched straight away, took meter reading and supplied to them on the 1st day. Then they start sending text messages to say to call a number to pay, search of the number online shows it as a scamming number rated as 'Dangerous' on 'Who Called Me'. When you call the number they want all your personal details and bank details without even confirming anything to prove who they are and they know who is calling them, they ended up hanging up on me when I asked them to confirm some of my details even just my door number. Go to the website, its just as bad trying to get some contact details, eventually had to fill out a form as even the online chat isn't a chat, its automated. Eventually get an email from them confirming the details, and I pay and send them confirmation via email, then I continue to get threatening messages about outstanding payment and debt collectors. Awful company, I'm guessing staff members have increased their ratings on Trustpilot, have a look at their ratings on some other sites.
2 years ago
Read First Utility Reviews
First Utility has a 1.19 average rating from 124 reviews

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Alice, Customer Support

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